Support & Help
We are here for you. Whether technical questions, setup assistance, or feature guidance — our support team helps you quickly and competently.
Email Support
Write to us anytime at support@autopult.de. We typically respond within 24 hours on business days.
Availability: Around the clock
Response time: Within 24h (business days)
Phone Support
Call us directly at +49 151 5832 7511. Professional and Enterprise customers have access to a dedicated hotline.
Availability: Mon–Fri, 9:00–18:00
Plan: From Professional plan
Live Chat
Use our live chat directly within the AutoPult platform for quick help with urgent questions. Our team responds in real time during business hours.
Availability: Mon–Fri, 9:00–18:00
Response time: Instant (during chat hours)
Our Response Time Guarantee
| Priority | Starter | Professional | Enterprise |
|---|---|---|---|
| Critical (system unusable) | 48 hours | 4 hours | 1 hour (SLA) |
| High (feature impaired) | 48 hours | 8 hours | 4 hours |
| Normal (question/request) | 48 hours | 24 hours | 8 hours |
| Support channels | Email, Phone, Chat | All + Dedicated Manager |
Knowledge Base & Guides
Find answers to common questions and step-by-step guides for all AutoPult features.
Getting Started
- Set up & configure your account
- Import inventory data
- Create your first vehicles
- Add users
- Customize system settings
Vehicle Management
- Create & edit vehicles
- Upload & manage photos
- Set up multi-listing
- Use the inventory overview
- View vehicle history
Invoicing & Finance
- Create invoices
- §25a margin taxation
- Run DATEV export
- Send e-invoices
- Understand GoBD archiving
The full knowledge base is available to registered users directly within the AutoPult platform.
Frequently Asked Questions
Click on “Forgot password” on the login page. Enter your registered email address, and you will receive a password reset link within a few minutes. If you don’t receive an email, please check your spam folder or contact our support team.
AutoPult supports importing vehicle data from various formats (CSV, Excel). Go to “Settings” > “Data Import” and follow the import wizard. If you have questions about the data format, our support team is happy to help. For Enterprise customers, we also offer a guided migration service.
Yes, AutoPult is a fully responsive web application and can be used on any modern browser on tablets and smartphones. Mobile usage is optimized for key features such as vehicle photography and inventory overview.
Go to “Settings” > “Integrations” > “DATEV.” There you can enter your DATEV credentials and configure the automatic export. We recommend setting this up in coordination with your tax advisor. A detailed guide is available in our knowledge base.
Yes, data security is our highest priority. All data is stored in ISO 27001-certified data centers in Germany, encrypted in transit with SSL/TLS, and backed up daily. We are fully GDPR compliant and subject to German data protection law. Further details can be found in our Privacy Policy.
Yes, we offer various training options. Professional customers have access to video tutorials and webinars. Enterprise customers receive individual onboarding sessions with a personal contact who guides them through the entire setup and configuration.
Need Help?
Our support team is happy to assist you. Choose the contact method that works best for you.